Shipping policy

Shipping Policy

Last Updated: December 24, 2025

Who We Are

Wavy Collective ("we," "us," or "our") operates the website officialwavy.com (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Shipping Range

Delivery Area: We currently ship to all destinations.

Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

Processing Time: Orders are processed within 0-2 business days, Monday to Friday.

Cut-off Time: Orders placed before 2:00 PM (PST) Pacific Standard Time will be processed the same day; those placed after will be processed the next business day.

No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 4-9 business days total, depending on the destination.

Transit Time: Once shipped, the transit time is 4-7 business days.

Shipping Process

Courier Services: We use reliable carriers for all shipments.

Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Return and Refund Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: support@officialwavy.com

Phone: +64 27 561 6261

Address: 97b Keith Street, Roslyn, 4414, Palmerston North, Manawatu, New Zealand

Hours: Monday - Friday, 9:00 AM - 5:00 PM NZST

Contact Page: https://officialwavy.com/pages/contact