Frequently asked questions
FAQ - Delivery
How long does delivery take?
Orders are processed within 0-2 business days (Monday-Friday). Once shipped, delivery typically takes 4-7 business days depending on your location. Total time from order to delivery is usually 4-9 business days.
Is shipping really free?
Yes! We offer free standard shipping on all orders worldwide. No minimum spend required.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number. Click the link to see real-time updates on your delivery.
My tracking hasn't updated in a few days?
International shipments sometimes show delays between carrier handoffs. If tracking hasn't updated in 7+ days, contact us at support@officialwavy.com and we'll investigate.
Frequently asked questions
Payment & About us
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I cancel or change my order?
Orders can be cancelled or modified within 2 hours of purchase. After that, we may have already begun processing. Email us immediately at support@officialwavy.com and we'll do our best.
Who are you?
Wavy Collective is a small team based in Palmerston North, New Zealand. We started with a simple goal: make quality men's accessories affordable.
Why are your prices lower than traditional jewellers?
We sell direct to you online — no retail stores, no middlemen, no massive marketing budgets. The savings go straight to you.