Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@officialwavy.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@officialwavy.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@officialwavy.com.

Wavy Collective Return and Refund Policy

Last Updated: March 5th 2026

Thank you for shopping with us at Wavy Collective. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

Email: support@officialwavy.com

Policy Overview

  • Return Period: 90 days from delivery date.
  • Refund Processing Time: 7 business days from receipt.
  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

  • Return Window: Items can be returned within 90 days of delivery.
  • Item Condition: We accept items in new or slightly used condition.
  • Receipt or Proof of Purchase: Required for all returns.
  • Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., earrings), are non-returnable unless unopened and unused.

Return Instructions

To start a return, please follow these steps:

  1. Contact Customer Service: Email support@officialwavy.com with your order number, reason for return, and any supporting photos if applicable.
  2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
  3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
  4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer, or covered by us if the item is defective or incorrect.

Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status.
  • Processing Time: Approved refunds will be processed to your original payment method within 7 business days. Your bank or credit card provider may require additional time to post the refund.
  • Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@officialwavy.com

Exchange Policy

We offer exchanges for incorrect or defective items, as well as size changes. Contact us within 30 days of delivery. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We'll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
  • Incorrect Product: If you receive an incorrect item, please contact us, and we'll cover the return shipping and send you the correct item promptly.
  • Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Processing Times

  • Return Window: Returns must be initiated and shipped within 90 days of receiving the item.
  • Inspection Period: Once received, returns are inspected promptly.
  • Refund Issuance: Refunds are processed to the original payment method within 7 business days after inspection.

Return Shipping Address

Please send approved returns to:

Wavy Collective 97b Keith Street Roslyn, 4414 Palmerston North Manawatu, New Zealand